We want you to love what you ordered. If something isn’t right, here is how we can help.
Exchanges
- Contact us within 7 days of receiving your order to request an exchange for a different size or item.
- Items must be unworn, unwashed and in their original condition with all tags attached.
- Exchanges are subject to stock availability. If the size you need is unavailable, we will offer another item or store credit.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty or is not what you ordered, please contact us within 48 hours of delivery with your order number and a photo. We will arrange a replacement or a full refund, including delivery costs.
Refunds
- Approved refunds are made to your original payment method, or by bank transfer for cash-on-delivery orders, usually within 7–14 working days after we receive the returned item.
- Original delivery fees are refundable only when the item was damaged, faulty or incorrect.
Items we cannot accept
- Items that have been worn, washed, altered or damaged after delivery.
- Items bought on final sale, where clearly marked.
How to start a return
Please call or WhatsApp us on +94 77 768 3814 with your order number, the item and the reason. We will guide you through the next steps.